Terms of Service

1. Acceptance

By creating an account or using Client Recovery ("the platform", "the service"), you agree to these Terms of Service. If you do not agree, do not use the platform.

2. Description of service

Client Recovery is a SaaS platform that helps service businesses identify inactive clients, generate personalised AI outreach messages, and send them via WhatsApp or email. The platform is provided on a subscription basis with Demo, Starter, Growth, and Scale plans.

3. Eligibility

You must be at least 18 years old and have the authority to enter into a binding contract on behalf of yourself or your business. The platform is intended for commercial use by service businesses, not for personal consumer use.

4. Acceptable use

You agree not to use the platform to:

• Send spam, unsolicited bulk messages, or messages to contacts who have not consented to receive them.
• Violate any applicable law, including GDPR, CAN-SPAM, CASL, or WhatsApp Terms of Service.
• Attempt to reverse-engineer, scrape, or circumvent any security or authentication mechanism.
• Upload malicious files or attempt to inject code into the platform.
• Impersonate another person or business.
• Process or store sensitive personal data (health records, financial account numbers, government IDs) without appropriate safeguards.

You are solely responsible for ensuring that your use of the platform complies with all applicable laws in your jurisdiction, including obtaining any necessary consents from your clients before sending them messages.

5. Your data

You retain ownership of all client data you upload to the platform. You grant us a limited licence to process that data solely for the purpose of providing the service to you. We do not sell your data or use it to train AI models. See our Privacy Policy for full details.

6. WhatsApp usage

The WhatsApp integration uses an unofficial API (Baileys). Use of this feature is at your own risk. You are responsible for complying with WhatsApp's Terms of Service. We do not guarantee that this feature will remain available if WhatsApp changes its policies or protocols. We are not liable for any WhatsApp account suspension arising from your use of the platform.

7. AI-generated content

AI-generated messages are suggestions only. You are responsible for reviewing, editing, and approving any message before sending it to clients. We are not liable for the content of messages generated by AI or for any client responses or disputes arising from those messages.

8. Payment and billing

Paid plans are billed monthly or annually. All fees are non-refundable except where a 14-day refund window applies to annual plans (from the date of purchase). Cancellations take effect at the end of the current billing period. We reserve the right to suspend accounts with overdue payments.

9. Plan limits

Each plan has defined limits on AI message generation, client records, and feature access. Exceeding plan limits may result in feature throttling or an upgrade prompt. We reserve the right to adjust plan limits with 30 days' notice.

10. Availability and SLA

We aim for high availability but do not guarantee uninterrupted access. The platform is provided "as is" without a formal SLA for Demo and Starter plans. Scale plan customers may negotiate an SLA separately. We are not liable for outages caused by third-party dependencies (Supabase, OpenAI, WhatsApp, etc.).

11. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising from use of the platform is limited to the fees you paid in the 3 months preceding the claim. We are not liable for indirect, consequential, or punitive damages, loss of data, or loss of revenue.

12. Termination

We may suspend or terminate your account immediately if you breach these terms, use the platform for unlawful purposes, or engage in abusive behaviour. You may delete your account at any time from the account settings page. Upon termination, your data will be deleted in accordance with our Privacy Policy.

13. Changes to these terms

We may update these terms as the platform evolves. Material changes will be communicated by email at least 14 days before they take effect. Continued use of the platform after the effective date constitutes acceptance of the updated terms.

14. Governing law

These terms are governed by the laws of Romania. Any disputes shall be subject to the exclusive jurisdiction of the courts of Romania, unless otherwise required by mandatory consumer protection law in your jurisdiction.

15. Contact

For questions about these terms: daniel.tarasescu@gmail.com