Rhythm, not a blanket rule
"Inactive after 90 days" flags your quarterly colour clients and misses your monthly ones. Per-client cadence flags neither wrongly.
Win back the clients who quietly stopped booking
A salon rarely loses a client to a complaint. Someone moves, changes jobs, misses one appointment and never rebooks - and because nobody cancels, nothing tells you it happened. Six months later the chair is emptier and the reason is invisible.
Client Recovery reads your appointment history, works out each client's own visit rhythm, and shows you who is overdue by theirs - not by a rule you had to invent.
How it works in a salon
- 1
Bring in your client history
Import from a spreadsheet or your existing booking system. Names, phone numbers and past visits are enough to start.
- 2
See who is genuinely overdue
A colour every six weeks and a cut every three months are different rhythms. Each client is measured against their own, not a single cutoff for the whole book.
- 3
Send a message that sounds like you
The draft references what they had done and when. You read it, change what you want, and send it over WhatsApp or email.
Why salons use it
WhatsApp, where clients actually reply
Salon clients answer WhatsApp and ignore email. Messages go out on the channel they already use with you.
Written for one person
Each draft names the service and how long it has been. Nothing goes out that reads like a bulk campaign, because nothing is one.
Rebooking without a phone call
The message can carry your booking link, so a reply turns into an appointment without anyone picking up the phone.
Quiet weeks become visible
You see next week's gaps while there is still time to fill them, instead of noticing them on the day.
Questions salon owners ask
- Do I need to change my booking system?
- No. Client Recovery sits beside whatever you use. It needs your client list and their visit history; the bookings themselves can stay where they are.
- Will clients know a computer wrote it?
- They receive a normal WhatsApp message from your number, referencing their own service and dates. You approve every message before it leaves, and you can rewrite any of them.
- What if someone does not want to hear from us?
- Opt-outs are recorded against the client and respected everywhere afterwards. A client who asks to be left alone stops appearing in outreach.
- How far back should my history go?
- A year is comfortable. Six months works. The more visits it can see, the more accurately it can tell a regular six-week client from someone who came once.
See who is overdue in your own book
Import your client list and the first overdue list is ready in minutes. No card needed to look.